Compliments

We welcome your compliments on any of our staff or the services we provide. We hear when a patient are unhappy with our services but would like to know when you think we provide a good , very good or excellent service.

You can tell the reception staff, write to or telephone our Practice Manager, David Harding.

You can also email the practice on licb.swineshead@nhs.net (DO NOT use this email address to request appointments or results).

Suggestions

If you have any suggestions on how to improve our service please speak to a receptionist or complete a suggestion card and post it in our suggestion box in reception.

Complaints

Most NHS care and treatment goes well but sometimes things can go wrong. If you are unhappy with your care or the service you have received, it is important to let us know so we can improve.

Our complaints manager is David Harding and our complaints procedure is in accordance with NHS guidelines.

If you have a complaint, please ask a receptionist for a complaints form and a copy of the complaints procedure or access below. Simply complete the form and return it to the practice.

Patient complaint form

If you prefer, you can make your complaint in person or by telephone or you can give your consent for someone to complain on your behalf.

All complaints will be thoroughly investigated and a written response given.

The practice have created a Complaints Leaflet to assist you. Please click on the link below:

Complaints Information Leaflet

If you need help with a complaint

Patients who do not wish to complain directly to the practice you can make their complaint by contacting NHS England:

NHS England PO Box 16738Redditch B97 9PTTelephone: 0300 311 2233E-mail: England.contactus@nhs.net

If you are not satisfied with the practice response to your complaint, you have the right to approach the Ombudsman. The contact details are:

The Parliamentary and Health Service Ombudsman Millbank TowerMillbankLondonSW1P 4QP. Tel: 0345 0154033 Website: www.ombudsman.org.uk

If you would like support with making your complaint, you may wish to contact VoiceAbility who provide the NHS Complaints Advocacy Service in Lincolnshire.  The service is free, confidential and independent of the NHS. 

VoiceAbility can be contacted by

VoiceAbility's address is: VoiceAbility, c/o Sayer Vincent, 110 Golden Lane, London, EC1Y 0TG

You may also approach Patient Advice and Liaison Service (PALS) for help or advice at any time;

PALS provides confidential, practical advice and support, helping you to sort out any concerns you may have about the care you receive from the NHS.