Care Navigators (Reception Team)
Catherine 'Caz' Turley - Reception Manager - Caz is responsible for the day to day management of the patient navigators (Reception team)
Care Navigators - Emma, Gemma, Lisa, Sonia, Vanessa & Vikki.
The Care Navigators help direct patients to the right Clinician first time. Not all patients need to see a doctor and this should save time and resources.
Care Navigators duties include booking appointments, greeting patients, dealing with queries & advising patients on the different services that are available.
Administration Team
Elaine, Emma, Kate & Wendy.
The Administration Team carry out all secretarial and administrative duties within the practice, dealing with general correspondence and queries, computer data entry, hospital appointments and letters, summarisation of medical records, insurance report requests and the e-Referral hospital appointment booking system.
Elaine - Medical Records Summariser
as well as general admin, Elaine receives all new patient records and summarises them in to the electronic medical records.
Dispensary Team
Sherrie Hewitt - Dispensary Manager - Sherrie is responsible for managing all dispensary functions.
Dispensers - Allison, Louise, Lucy, Sally & Sandra.
This team deals with all aspects of medication from prescription requests to handing out medication.
Rachel - Dispensary Delivery Driver - Rachel delivers medication to patients who we are allowed to dispense to who are housebound or find it extremely difficult to get to the practice.