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Autumn newsletter Posted on 5 Sep 2017


Swineshead Medical Group



Surgery News Autumn 2017


 Dates for your diary – Make sure you get your flu jab:


Wednesday 4 October - Ruby Hunt Centre, Donington - 9 am-1 pm and 2 pm–5 pm


Saturday 7 October - Fairfax House – 9 am – 2 pm


Friday 13 October – Bicker Village Hall – 9 am – 12 noon


*Saturday 14 October - Fairfax House – 9 am – 2 pm


*On this day the Patient Forum will be hosting a tombola and cake stall


Friday 20 October - Fairfax House – 9 am – 1 pm


 Children’s flu vaccine – we will be inviting children aged 2 and 3 for their vaccine as soon as availability of the vaccine is confirmed.  Older children will receive their vaccines at school.


 Wasted appointments - Despite text reminders there are still those patients who fail to attend their appointments without letting us know. Some patients repeatedly miss appointments and wonder why they have to wait for an appointment when they try to rebook.  Unfortunately, we are not allowed to ‘name and shame’ as suggested by the Patient Forum, nor at present, are we allowed to charge for missed appointments.


Writing to everyone who does not attend creates work and ill feeling as well as costing us time and money to administer. Other practices operate a ‘3 strikes and out’ policy with patients receiving a warning after the second missed appointment and we may have to consider this route if things don’t improve but we’d really rather not!  We know and accept that sometimes there are genuine reasons why people miss appointments, but for those who just don’t turn up or forget – and you know who you are - it really does waste time and resources and is frustrating for staff and other patients.  Please help us to provide a good service for all our patients.  We will continue to monitor and display the numbers of wasted appointments each month.


In August there were 3,390 face to face appointments booked, of these 129 did not attend or 3.8%.  It doesn’t sound much but wasted at least 21 hours of clinical time!


 Training Practice – The practice is an accredited training practice, hosting qualified doctors who are undertaking general practice training.  Dr Whitfield and Dr Alam are the current GP Trainers, Dr Ola Ojoye rejoined the practice in August to complete his third year of GP training, Dr Salwa Aslam also joined as a year one GP Registrar. We also continue to host Foundation Year 2 doctors under Dr Kelly’s supervision, currently we are hosting Dr Daniel Yeo.


 Training afternoons will take place on Thursday afternoons throughout the year.


These are generally the third Thursday of each month.


Confirmed dates are 21 September, 19 October and 23 November.


On occasions all staff must attend mandatory training, at these times there will be reduced routine services.  However, during training afternoons, a GP and practice staff will always be on duty to deal with telephone enquiries or emergencies.


 Shingles vaccine – eligibility for shingles vaccine has changed this year.  Patients with a birth date after 1 September 1942 are eligible once they have had their seventieth birthday. We will be sending out reminders but if you are interested, please ask at reception.  There will be the usual catch up programme for those aged 78 and 79, you are no longer eligible once you’ve had your eightieth birthday.  The vaccine is less effective as you get older, so take advantage of protecting yourself against this virus as soon as you can.


 Pharmacy - Your local pharmacist can provide confidential, expert advice and treatment for a range of common illnesses and complaints, without you having to go to your GP or other healthcare setting.


 NHS 111 - NHS 111 is a service which makes it easier for you to access NHS services. NHS 111 is available 24 hours a day, 365 days of the year and is free when you telephone 111. You can call 111 when you need medical help fast but it’s not a 999 emergency.  


The Out of Hours Service can be contacted by calling 111 when the surgery is closed from 6.30pm to 8.00 am on weekdays, at weekends and on Bank Holidays.


 Minor Injury Units – Johnson Community Hospital, Spalding. 


Walk-in service for cuts, strains and sprains etc. Open 8.00am to 6.00pm, 7 days a week.  Telephone: 01775 652000


Sleaford Medical Group, 47 Boston Road, Sleaford, Lincolnshire, NG34 7HD
Tel: 01529 419100  Open 8.00am – 8.00pm weekdays and 8.00am – 6.00pm weekends


 Dispensary– Monday to Friday 9.00 a.m to 1.00 p.m and 2.00 p.m to 6.00 p.m.


We dispense medication to patients who live more than 1 mile from a community pharmacy.  Please allow 48 hours (2 working days) from ordering before coming to collect medication.  You can order repeat prescriptions by telephoning 01205 822411 (24 hour service) or online if you are registered for this service.  If you run out of medications when the surgery is closed you can obtain a 3 day ‘emergency’ supply from a community pharmacy on production of your repeat medication slip; there is a charge for this service.  We provide a delivery service for those patients who have genuine difficulty collecting their medications from the surgery. Please ask for details at the dispensary.











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