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Notice Board
Fairfax House Patient Forum
In this community we have a beautiful doctor’s practice - Fairfax House. Well, it is much more than that in reality. It is a PRIMARY CARE CENTRE where those of us who need medical advice, or care, make our way. Those of us who have been cared for by its health professionals or come into contact with its support staff should be pleased and perhaps proud, that such a splendid facility is available to our community.
Our National Health Service is never out of the news. Sometimes it’s good news, and sometimes it’s bad news, and sometimes it is difficult to tell the difference. One thing is constant however, the patient is at the centre of everything that the NHS does, whether it is treatment at a large general hospital, or help and advice given by a member of the community nursing team.
The underlying principle of the delivery of health care at Fairfax House is that of a quality service to patients. We all have a right to be treated in the best possible way by our local health care team, but with every right comes a responsibility. We cannot leave the entire responsibility for quality to the already hard pressed and dedicated team at Fairfax House. As patients we know what makes a personal difference to us when we, or members of our family, need health care. Our local health care providers need to know what things make a difference too. That is why the staff and doctors at Fairfax House have encouraged the formation, by its patients, of a ‘Patient Forum’.
The Fairfax House Patient Forum met for the first time on 27th September 2006. We met as a group that is actively concerned with the continuing quality of health care provided to patients in the Fairfax House practice area. At this meeting we agreed both our mission statement which is:
‘To improve the quality of the relationship between the patient and the practice, and to bring benefits to all concerned.’
and our aims, which are:
To maintain a healthy dialogue between the patients and the practice team.
We are sure that what we agreed forms the basis for an active and dynamic forum. Meetings will be held once a month at Fairfax House, please let the Practice Manager know if you wish to attend.
If you agree with what the Fairfax House Patient Forum is working towards, then why not, in the spirit of personal and community responsibility, join us. We would especially welcome young people to the forum to give their views on the local delivery of healthcare, and, if it could, and how it could, be improved. If you don’t want to join us but you have any suggestions or concerns for the forum to consider, then call at Fairfax House and complete one of our suggestion forms, anonymously if you wish.
As a patient it is your forum, your voice will count, and we will all gain the benefit of your ideas.
Chairman – Fairfax House Patient Forum. Swineshead Medical Group Swineshead Medical Group Surgery News Autumn 2011
Flu dates for your diary – please note the open days for your flu vaccination, for all eligible patients. If you are over 65, or you are a carer, or if you have diabetes, heart disease, respiratory disease, have suffered a stroke, kidney or liver disease, have lowered immunity or if you are currently pregnant you will be eligible for flu vaccine.
Please ask the receptionist or one of the practice nurses for further information.
Wednesday 5 October, Ruby Hunt Centre, Donington, 9.00 -12.30 and 2.00-5.30
Wednesday 12 October, Fairfax House, Swineshead, 9.00-12.30 and 2.00-5.30
Friday 14 October, Bicker Village Hall, 9.00-12.00
Wednesday 19 October, Fairfax House, Swineshead, 9.00-12.30 and 2.00-5.30
Fairfax House Patient Forum – look out for a competition in the coming weeks! Please support the Andrew Nix concert at Swineshead Village Hall on Sunday 2 October at 2.00pm. Tickets are £5 and are available at the door; the proceeds are in aid of Forum Funds.
Telephone Triage – The triage system assists the GPs to manage requests for same day appointments and ensures that patients are seen by an appropriate health professional within a sensible timescale. Patients requesting an urgent or same day appointment will be assessed by a GP or nurse prescriber. In discussion with the patient he or she will decide whether you need to be seen at the surgery, or whether some advice or prescription is sufficient. Our nurse prescribers continue to work alongside the GPs to ensure this service is meeting the needs of our patients.
The next training afternoons will take place on Thursdays throughout the year, dates booked so far are: Thursday 20 October and 20 November. Future dates will be advised when available. Surgery closes at approximately 1.00 pm on these days, however staff will be on duty to deal with telephone enquiries or emergencies and surgery will re-open at approximately 5.00 p.m.
Dispensary opening times –
Monday to Friday 9.00 a.m to 1.00 p.m and 2.00 p.m to 6.00 p.m.
We dispense medication to patients who live more than 1 mile from a community pharmacy. Please allow 48 hours (2 working days) from ordering before coming to collect medication, if in doubt, please ring to check if your order is ready. Some items are not always kept in stock but we receive twice daily deliveries from our supplier.
You can order repeat prescriptions by telephoning 01205 822 411 (24 hour service). If you run out of medications when the surgery is closed you can obtain a 3 day ‘emergency’ supply from a community pharmacy on production of your repeat medication slip; there is a charge for this service.
Otherwise you should contact NHS Direct on 0845 46 47.
Out of Hours Service (6.30 pm to 8.00 am): 111
NHS Direct: 0845 46 47
NHS 111 – this is a new, free telephone service for urgent help and advice in non life-threatening situations. Trained advisers will assess symptoms and guide you to an appropriate local service.
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