How Do I...
Make An Appointment?

The practice appointment system offers a balance of 'same day' appointments and appointments bookable up to four weeks in advance. Patients are asked to book appointments by telephone whenever possible; there is no open access or 'sit and wait' surgery. Genuine emergencies will always be seen the same day.

It is preferable to book an appointment in advance if you wish to see a particular doctor, or wish to discuss an ongoing health problem with the same doctor. Whilst the practice strives to ensure that you see the doctor of your choice it may not be possible to offer an early appointment if surgeries are already fully booked, or if the doctor has been on leave.

If surgery is not running on time there is always a good reason, usually as a result of a medical emergency which will always take priority. The receptionist will inform you of any unusual delay and we trust you will be patient and understanding and of course we will try to keep delays to a minimum.

If you are unable to keep a booked appointment it is essential that you contact us so that we can offer the appointment to another patient.

Nurses and doctors are available at certain times of the day to give advice or test results over the telephone. If you are calling for test results, please try to telephone after 1.00pm. We cannot guarantee a time when calls will be returned; non-urgent calls may not be returned on the same working day.

How Do I...
Obtain A Home Visit?

GP home visits may be appropriate for elderly patients who are housebound, for patients with certain medical conditions and for patients who are terminally ill. Most medical problems are best managed at the surgery, where there are the correct facilities and equipment to allow a thorough assessment. It is the patient’s or carer’s responsibility to arrange transport to the surgery.

If you feel that you need a home visit, please try to telephone the surgery before 10.00am. The receptionist will ask for a few details in order for the GP to prioritise urgent calls. It is likely that the duty doctor may telephone you to discuss how your problem can best be assessed and managed. It may not be possible for your usual doctor to provide a home visit.